Sam's Marine and Performance

Horrible customer service! Wow, just placing a phone call asking some simple questions I was yelled at. I thought this "Richard" might have been having a bad day and he was just misdirecting his anger towards me. Nope he actually kept raising his voice louder and being rude both times I called. 100 percent there is not any company that should be yelling at the customers for asking pricing information. If you continue to have Richard be your office manager your business is going to suffer. Save your business, get a new office manager!

Super knowledgeable and efficient. I don’t think there’s any boat he couldn’t fix. Our family has used Sam’s for boat repairs for years and the only shop I’d bring my boat to if I’m not doing it myself.

I took my boat here for repairs in beginning of 2023. They had it for a month before they told me to come get it, while they wait for my parts on back order To finish my repairs . And bring it back when they get them in. Took part payment and never called me back. Until just now 2/23/24. Funny tho I took my boat else where right away and they had no trouble getting my parts. Took 2days. Avoid Sam’s!!!

The guys at Sam's are top notch! We recently bought a new to us boat that needed an engine tune up. Justin took great care of us and was completely honest in what we needed for some minor engine work. Sam even took the time to do a walk through on my engine and what to pay attention to. Sam's Marine is highly recommended and we are customers for life.

I purchased my first boat (used) and the seller used Sam for winterizing. I decided for the first few years I would continue to use Sam until I became more familiar with my boat. It has been over 3 years now, and found that Sam is very accommodating for me. I drive an hour to have his service, but feel that it is worth the time. He is familiar with my boat and it delicate aged condition. I feel I will get more quality time out of my purchase until my next upgrade. Sam has the nicest disposition, very easy to get along with.