Safe Harbor Port Milford

Excellent communication including proactively setting expectations, cost updates before beginning certain tasks despite already being authorized for them, guidance regarding keeping an eye on potential developing problems that don’t yet need attention. Good scheduling for nonessential items to minimize boat downtime.

Staff is great 👍 bathrooms are very clean...little bit of a problem when coming back in from a day out on the water...not enough space to park boat when you don't have a slip spot.

My experience with Port Milford has been good. The employees are knowledgeable and friendly (I've been known to get chatty!). I haven't needed to go elsewhere for engine work or other yearly maintenance. Looking forward to another great season!

My experience with Port Milford in 2020 was a disaster. They hauled my sailboat for what I thought would be routine maintenance. Wash and wax was done promptly. Hull looked great. Topside not as good. The rest of my experience with Port Milford went down hill. They replaced rusted and corroded parts I didn't request and had previously been operational. I trusted there word. Some engine parts took months to get from manufacturer. Communication from Port Milford was poor Many delays. Engine was working before it was tuned up. The boat was never launched in Summer 2020 because Port Milford had not completed repairs. When I was told some things were completed, I discovered that hoses and clamps were not attached as it should have been when work is completed. I feel the quality of work and communication from the current management does not compare to the professionalism of the former management and other marinas I have worked with. By late August/early September, I learned the Port Milford never started the engine in April to diagnose any issues. I was told I should buy a new diesel inboard engine. They would not rebuild engine nor recommend a rebuild mechanic though they swapped out a number of old parts for new ones. Again, the boat was working the year before including my starting it in winter (which I have done on this boat and others for 30 years). I had them return my boat to the water in December 2020. At that point, the engine was not fully reassembled as promised and expected. Had to have another mechanic finish the assembly I have lost faith in Port Milford.

Had port Milford put two new out drives on my boat in August 2019. They stated they needed to do a complete job and be very thorough so they needed to replace everything and anything related to the outdrives as well. The job came to $14,000 and they had the boat approximately two months. We left with the boat after paying iand the outdrives started acting up two weeks later. We put seven hours on them. Season came to an end and we drydocked the Boat. In April 2020 we put the boat back in the water after having the engines tuned up and the oil changed and what not we did everything that needed to be done. Our mechanic told us the outdrives are no good. Port Milford came out and inspected it and agreed told us they needed to take the boat back and we would have it in the water two weeks.Not to worry it will be covered under third warranty . Not only did they have the boat six weeks but the job that they said would be covered through warranty ended up costing us 4000 additional dollars. Come to find out they never replaced the gimbal bearing when they did the original job. The gimble bearing is a related part. They stated that they oiled it. This caused the drives to go into failure . They covered the drives themselves but charged $4000 for the labor and the gimbal bearing as well as 2 throttle cables which we did ask them to do so we were expecting a job with the cost of at most 1000 dollars realizing that they’re severely overpriced there. They even charged us to haul the boat in and out of the water. Port Milford recently sold the original family is no longer involved be leery of having your boat serviced with them their communication is horrible they do notkeep you posted on anything you will have to contact them and hope for a callback.I recommend Milford boat works just two minutes away We used port Milford thinking that the original owners were still there and we knew the quality of their work and reputation. This New port Milford management in the words of their own mechanic “don’t know what their doing “. Apparently they don’t communicate with their mechanic either as they had the boat dropped in the water without completing the job and had to pull it back out take the drives back off and then put them back on after they did the cables because they forgot forgot to relay the message about the cables to him. After we reminded them two days before the drives were put back on to do the throttle cables. What a fiasco! if you drive by and pull into the lot you’ll see about five employees walking around aimlessly maybe with one paintbrush. And when you talk to the service manager Jake don’t expect to get eye to eye contact.