River Valley Marine of Lake Minnetonka

Ignored a safety issue--I came to the service department with a throttle that would frequently stick in reverse. I even demonstrated the behavior to a tech. However, their service management kept telling me the boat was behaving as expected--after keeping the boat for over a week. After repeating that it was a safety issue and was a reproduceable problem--I was treated to a soliloquy from their general manager on how to drive a boat and his 20 years of pro fishing. Tonka Bay Marina noticed the problem immediately and fixed it in 30 minutes under warranty.

Christine in service is wonderful. She made checking in and picking up my boat fast and easy. Highly recommend a skill team at River Valley Marine.

Needed full list for winterizing this year. Noah built me a kit, but with plugs not in stock, he gave me a nice honest tip to just get ‘em in town where he would (not unique to Yamaha) on my way home. He also gave me a free answer on bimini light polarity colors for wires that grandsons pulled out (no markings & multi-color wires, but he knew which was ground & which was hot). Everybody here is always friendly & great!

Jared goes above and beyond. The entire crew service, sales management all about making boaters happy. Not always easy!

Overall/ I would not recommend this marine to anyone looking to buy a boat . We bought a boat through them at the boat show- and part of the package was taking delivery of the boat with someone who would teach us about the boat, the ballast system, trailering it- and all of the details we would need to know- and we didn’t get much of a “lesson” with the representative- and also- were told that the trailer (new) that we purchased through them was faulty and needed a repair- so we brought it back for repair- and they told us nothing was wrong with it and then wanted the charge us a diagnostic fee for our 3 week old trailer, which, after speaking to our original rep, was waived?? The service manager did not return phone calls promptly, and he was rather curt with us/ not too friendly. If there was another marina that worked on our type of boat- we’d take it there. :(