Richmond Marine Center

Very nice people and very happy with the service. Brought my boat in and it was ready when they said it was going to be, they will have my business from now on

I have been using Richmond Marine for three years and they are great. They do quality work, are very responsive to questions, always update me on progress and schedules, and Jeremiah is easy to work with. Highlight recommend

Its unfortunate to have to leave a bad review, and I gave the company ample time to rectify this situation. I called over 2 weeks ago and pointed out issues that occurred during my last 2 service visits. When I called they were very defensive and the conversation was not productive so I asked them to discuss and call me back. Needless to say I never got a call back to address the issues. A simple returned phone call could have likely cleared this situation up. EDITTED AFTER OWNER'S RESPONSE: The fact is, Jeremiah was rude and I responded to him in the same tone he spoke to me. The next fact is you didn't bother to pick up the phone and even try, I'm a reasonable person that also runs a business in customer service. The next fact is that as opposed to having a reasonable policy about checking on boats while in your possession, you hang a sign to clear yourself of liability. I'll agree with you that it was a mistake on BOTH OF OUR PARTS but having a sign vs a decent policy in place is BAD CUSTOMER SERVICE, no other way to describe it (The sign also just proves that this is an issue other clients have had in the past as well). The other issue you neglected to address entirely! Y'all charged me a $200 diagnostic fee for INCORRECT diagnostics. I can prove that because HB replaced the transducer and you guys just assumed I was stupid and couldn't operate the settings on my unit. HB also has no record of your shop ever calling them even though you said you did (and they request SN every call, I've done it plenty of times myself.) Appreciate you handling this so well and confirming my decision to take my business elsewhere!

Great place for bass boats. Seems small, but they had my Mercury 2 cycle oil, Lowrance Ghost prop, and were able to meet my knowledge and service needs when in the area for the MLF Regional tournament on the James River. I know they took care of at least 4 boat repairs/needs while we were all there. Highly recommend them.

If you’re looking for a new boat or service, look no further. Richmond Marine Center is exactly what you’re looking for. Ben & Jeremiah have been second to none when it came to ordering my brand new 189TrX last year and its first annual this year. It’s such a family atmosphere that SO MANY places lack. I don’t know of many places that you can pick up your phone and call the owner (day or night) and have random questions answered. Let me put it this way. I drive two hours because Richmond Marine is the only place I care enough and trust to touch my boat. They are the best. Period. - Matt