Primitive RV and Marine LLC

Primitive RV and Marine is one of two contract carriers for Splendide in the Phoenix area. First contact was fantastic and their time frame to arrive to my RV was great. The problem I had with them is that the technician came unprepared and required 2 separate diagnostic trips. After diagnosing the problem, he offered me the opportunity to sink a ton of money into the washing machine. I told him no thank you and that I'd be buying a new one. He was overjoyed to offer to sell me a new machine at 1.5 times the cost of my own retail purchase from Camping World. In my experience, these guys are not into repairs; they are pushing for high-priced sales. I cannot recommend them, but I gave them two stars for being prompt.

WORST SERVICE EXPERIENCE I HAVE EVER ENCOUNTERED!! My wife and I took our RV here prior to our service warranty expiring. Ray assured us that he would get the inspection and findings done that same afternoon, two weeks prior to the service warranty expiration date. That was on a Monday in the beginning of February. After not being able to get ahold of the guy for a month, he called us and said he was ordering parts to complete the repairs. A month more passed after that without any word and he called and told us to pick the RV up because they were moving locations. He had not done any of the repairs and blamed the warranty company for not covering it because he never contacted them initially as promised. Now, we are stuck with a four thousand dollar bill due to his negligence. Trust me, you are better off anywhere else!!! All kinds of excuses and lies about calling the insurance company, but they have records of the calls and his was not one of them. He should have just told us he didn’t have the time and I would’ve taken it somewhere else. Just low down and dirty….

If you need work on your RV, this is the place to go! Ray was fantastic, and we definitely recommend his services. He was communicative, knowledgable, patient, and incredibly helpful. We dropped our rig off with him, having issues with our refrigerator, and he did a great job diagnosing the problem and finding a solution. He went above and beyond to help us out. This is how a small business should be run - and we will definitely be returning to him for service any time we're in the area again in the future and in need.

This is how a service business should be run. I sent an email initially rather than calling, because it was after hours and I wanted to provide a description of the problem with my water system. I was on my way into Phoenix and had a couple of days to schedule an appointment. They answered my email on the same evening, and we were able to pick a day for the work and they contacted me with a specific timeframe the next morning. The tech showed up on time, made a clean fix to the plumbing that's probably better than the way Airstream built it in the first place, and was done and reassembled well before I expected.

Ray and his partner Brian were incredible. They have years of knowledge and actual hands on experience with all types of rigs. We had some pretty bizarre leaks and problems that were hard to address, but they did a great job getting the work done. I went to Primitive based off some good reviews I read, and I am so glad that I did. They truly care about what they do, and their customer service is awesome. A lot of us are fairly new to the RV Life, and it helps a ton when someone with a lot of experience can patiently explain things in a way that we can understand. If you need work done on your rig then definitely give them a call. Another big plus is the fact that they can do both mobile jobs, or the bigger jobs they can handle at their shop. They also can work with extended warranty’s. I called over 15 different mechanics around phoenix and hardly any of them were able to work with warranty companies. Primitive RV and Marine is hands down the best in Phoenix.