Forest Lake Marine and Small Engine

I have been bringing in my boat here for the past four years. The first year I brought it here the boat was in tough shape. It would break down every so often we went on the water. Over the years we brought it to many repair shops, and we could not figure out what was wrong with it. A family member recommended I bring the boat to Forest Lake Marine. They took a look at it and it has been running perfect ever since. It’s amazing, this boat has been in the family for over 20 years and we’ve had so many problems with it until we brought it to Forest Lake Marine. It has been running great ever since we set up the winterization and Summer start up package with them. Thanks guys keep up the great work.

The owner never returned any of my several calls and messages. He never called to go over what work needed to be done before doing it. Took him over 3 months of saying my pontoon would be ready to pick up, it was next on his list and I made 4 trips with specific dates to get it and it was not ready. My family missed out on Memorial and 4th of July holidays on the water cause he didn't get us our pontoon unwrapped from winter until mid July and the motor..even though he said he fixed it....still doesn't run right at all and price...wow, i could have made 2 payments on a new pontoon for what he charged me. I would not recommend doing business here at all. only plus, the young lady doing the upholstery work...she DID return calls and tried her best to get info back to me

Had our boat stored here for the winter. Went to pick up boat called on Friday they stated they are open Sat 10am 2pm. Called their phone and message states they are open Sat. 10am 2pm. So drove out there to pick up boat. NO ONE was there I was there by 12:30 and gates were locked. Called left message have not heard back. I call to make sure I could pick up on 4th of July weekend. This is very.rude and disappointing for my grandchildren that were looking forward to go boating for the 4th. They could of pulled it outside of fence if they were not going to be there. Not a very responsible place. Disappointed grandchildren.

Dropped boat off on July 15 for carb cleaning, was told it would be done on July 20. I called July 22 for update understanding it was summer boat season. It was it wasn't ready yet waiting on gaskets. July 27th waiting on gaskets, August 2nd waiting on gaskets per Jason said if they weren't in on Monday 8/5 he would personally go get them and have boat ready on 8/7. August 10 told by Jason still waiting on gaskets, I explained my frustration he said he'd get back to me by end of business day with a solution, no call. August 15 first phone call from them telling me about...gaskets and that they would pick them up that day and gave me a price quote and asked for authorization to do the work..really!?? Boat was completed 1 month after drop off. They offered no explanation to the gasket mystery or even an apology of the poor communication. Keep looking for repair shops!

UPDATE: I am currently in the process of suing Forest Lake Marine for Fraud!! I have documented proof that they charged me for work NEVER performed and parts that they never replaced. I gave Jason and Barb ample time to resolve this issue (it took Jadon over 2 weeks to call me back). In the end, Jason couldn’t supply any supporting documentation like he said that he could and told me that I had to take his word for it.. I have receipts (showing that the impeller that Jason and his team replaced was actually bought 3 years ago by my dad) , notes from the other Marine shop that I had to go to to get my Boat fixed stating how “old” my new impeller looked. I initially left a 5 star review because at the time I meant it.. However, I didn’t know that Jason and his team operated like this (read some of the other reviews) I will be taking Jason and his company to small claims court to make this right.