Factory Direct Marine & RV - Crossville

So worth the drive. Hunter and Travis are amazing to work with. They didn't have exactly what we needed on the lot, but they found us the perfect boat for us at another store.

I bought a Lexington 318, new in 2022, from the Rockwood(now Crossville), TN location. Hunter was my sales rep then. My wife and I are very meticulous with the care of our boat. I have had lots of issues with my boat. The very first season required that the boat spend time back at the dealership. Actually, every season I've had to have issues resolved. The quality and craftsmanship of all the boats that are made by the International Pontoon Corp is a joke. When the issues come up, and they will, the dealership will point fingers back at you and offer very little support without a fight. The employees at this location hardly return calls, regardless if it is sales or service. Honestly, I've had much better luck getting a response with my calls to the Americus, GA location. There are no qualified technicians at this dealership that can perform reliable, quality work. For example, my pontoon has had multiple stress cracks on the welds, like many do, but typically only seen on older boats. The problem is the dealership tried to blame me for the cracks, and then stated that to have the welds repaired the boat had to be shipped over 300 miles away to the manufacturer. Then they later denied the repairs to the welds, coming back to the original statement that I caused the cracks. I guess they are too cheap to pay someone that can TIG weld, or least contract the work-out. I've had the entire deck replaced already, a hatch door that cracked and was replaced with one that is too small, two different bimini tops that have taken damage while the boat has been in possession of the dealership, a trailer jack damaged, and a few other issues. The bottom line is if you are looking to buy a boat, stay away from Factory Direct Marine & RV as well as anything that the International Pontoon Corp makes (Palm Breeze and Lexington).

I contacted "Corporate Customer Service" with my concerns. They said they would look into it and get back with me. Never heard back. Boat N RV’s willingness to mislead, deceive and confuse senior citizens into purchasing a unit that was advertised as NEW and should have never been on the sales floor without a disclosure of that it had over $9000.00 repairs needed. Boat N Rv, deceptively & mislead us to believe the trailer had a factory warranty. We stated several times, this was the only reason we wanted to purchase new. Also, as to why the trailer was advertised as a “Manager’s Special” and to the reason the “Owner” decided to drop the line. Several opportunities arose to tell us the manufacture was out of business but failed to do so. Of the first 74 days of ownership, BOAT N RV had it in for service 31 DAYS. HOLES AND SOFT ROOF. FLUSH VALVE CRACKED FROM THEM NOT WINTERIZE IT! All work was denied Warranty coverage. I decided to cancel the warranty. This is when I found out from American Guardian Warranty Service that Boat N RV, deceptively rolling their out of pocket cost for the 1 year provided warranty into our quote for a 5-year extended warranty. The quote we received and paid for was actually for the cost of a 6-year extended warranty but were told this was for a 5-year... Boat N RV that they NEVER SENT MY PAYMENT to American Guardian Warranty Service. American Guardian Warranty Service rejected the contract for nonpayment. Due to this, I was entitled to a FULL refund. After 4 months of excuses I contacted JUDGE JUDY. The day after my case was accepted for the show I got a call Boast n RV and they couldn't get me my refund fast enough!!

First of all the advertising of no credit check approval… Flat out lie. Was upfront with them and told them I didn’t have a good credit, but I could possibly pay cash for an RV. Guess they didn’t take me seriously! Never mind, I just sold a house in Palm Harbor, Florida for $590,000 Looked at two used RVs told her to come up with the best prices they could on them and I’d pick one. My son was actually encouraging me to buy both of them. One was $30,000 the other $15,000… Never heard back from them guess I’m looking elsewhere!!! 🤷‍♀️ Don’t judge a book by its cover. FYI, I also just paid $110,000 cash for 6 acres just down the street from them.

Such a great experience! Parker and Hunter were so helpful, knowledgeable and friendly!! We drove 6 1/2hrs to buy an RV and it was worth it!! I would recommend Parker and Hunter to anyone wanting to purchase a RV or Boat!!