Channel Marine & Sports Inc

Our experience was zero stars... ZERO communication or customer service. The staff seem to have great knowledge that we trusted but unfortunately they left us waiting and waiting. We left voicemails with no responses, no updates. Our boat sat there for 2 months with no communication or correspondence. We ended up picking up our boat and going elsewhere and getting much better service!

My grandmother had her pontoon serviced here recently and was literally screamed at by employees after damage was done to her boat. The damage was not there when the boat was brought in, and the employees yelled at her claiming that it was not their responsibility and that it was her fault. I am appalled by the customer service and am not sure the situation was handled properly. Beware.

I have been using these guys for servicing my auger for a number of years and have had great luck until recently when I was told it would cost me $200 to repair it. I was talked into a new ion which gave me trouble the first time out. When I tried to return it I was screamed at until I was out the door. I had to go through the manufacter to get it replaced. Then while waiting for the the replacement I tried to repair my old auger myself and by golly after 23 minutes and and a little carb cleaner it purred like new. Bottom line is these guys want to sell you new, but the manufacturers of most of their retail products offer better return policies and customer service. I feel it is kinda sad that a small town business cannot offer more than a large online conglomerate.

Very helpful staff. Have purchased a pontoon there, dock - very happy with service, assistance. also have had repairs & storage, they do an excellent job. my kids love coming with to look at the showroom & for the dum-dum suckers.

We come yearly to get our fishing licences for vacation and John is the most friendly guy! He shares fishing stories with my husband and I and we do also. Always a friendly smile! There was a young man that helped us with our licenses but I forgot to get his name. Awesome and friendly too. Great place to go.